Legal

Privacy Policy

Last updated: 29 April 2025. This policy explains how Daltex Resin Experts collects, uses and protects your personal data.

Your privacy matters to us. This policy applies to all personal data collected by Daltex Resin Experts (Company No. 16848084), registered at 6 Fernhead Road, London, W9 3ET ("the Company", "we", "us"). We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Daltex Resin Experts is the data controller for personal data collected through our website, contact forms, phone enquiries and in the course of providing resin bound surfacing services.

If you have any questions about this policy or how we handle your data, please contact us using the details in Section 12.

2. Data We Collect

We may collect and process the following categories of personal data:

Data you provide directly

  • Name, salutation and contact details (phone number and email address)
  • Postal address (street, city and postcode) for site visit scheduling
  • Project details including surface type, area size and description
  • Correspondence you send us by email, form or telephone

Data collected automatically

  • IP address and browser type when you visit our website
  • Pages visited, time spent on site and referring website (via analytics)
  • Cookie data where you have given consent (see Section 8)

We do not collect sensitive personal data (such as health information or financial details beyond payment processing) unless strictly necessary and with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Responding to enquiries: to contact you about your quote request or site visit booking
  • Providing services: to schedule visits, produce written quotations and carry out contracted works
  • Administration: invoicing, payment processing and record-keeping
  • Customer communications: where you have agreed, to send relevant updates, follow-up messages or care guides
  • Legal compliance: to meet our obligations under applicable law
  • Website improvement: to understand how visitors use our site and improve user experience

We will never use your data for automated decision-making or profiling that produces legal or similarly significant effects.

Under UK GDPR, we rely on the following legal bases:

  • Contract: processing is necessary to fulfil a contract with you or take steps at your request before entering a contract (e.g. providing a quotation or carrying out works)
  • Legitimate interests: where we have a legitimate business interest in processing your data, provided this is not overridden by your rights (e.g. responding to enquiries, improving our website)
  • Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications). You may withdraw consent at any time
  • Legal obligation: where we are required to process data to comply with the law (e.g. financial records for HMRC)

5. Data Sharing

We do not sell, rent or trade your personal data. We may share data with trusted third parties only where necessary:

  • Payment processors: to handle invoices and card transactions securely
  • IT and hosting providers: who maintain our website and email systems under strict data processing agreements
  • Professional advisers: including accountants and legal advisers, where required
  • Regulatory authorities: where we are legally required to disclose information

All third-party processors are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK or European Economic Area without appropriate safeguards in place.

6. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected:

  • Enquiry and quotation records: up to 2 years after the enquiry date if no contract was formed
  • Customer and contract records: up to 7 years after completion of works, to comply with legal and financial obligations
  • Marketing consent records: until you withdraw consent or we are satisfied consent is no longer current
  • Website analytics data: in aggregated or anonymised form; individual session data is not retained beyond 26 months

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to ask us to correct inaccurate or incomplete data
  • Right to erasure: to request deletion of your data where there is no legitimate reason to continue processing it
  • Right to restrict processing: to ask us to pause processing of your data in certain circumstances
  • Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract
  • Right to object: to object to processing based on legitimate interests or for direct marketing purposes
  • Rights relating to automated decisions: we do not carry out solely automated decision-making, but you have the right to object if we ever do

To exercise any of these rights, please contact us at contact@daltexresinexperts.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.

8. Cookies

Our website uses cookies (small text files stored on your device) to improve your experience and understand how the site is used.

Types of cookies we use

  • Essential cookies: necessary for the website to function and cannot be switched off
  • Analytics cookies: these help us understand visitor behaviour in aggregate (e.g. Google Analytics) and are only set with your consent

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. Where consent is required, we will present a cookie notice on your first visit.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

  • Secure HTTPS encryption on our website
  • Access controls limiting who within our team can access personal data
  • Regular review of data handling practices

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security. If you suspect your data has been compromised, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms or review sites). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. The "Last updated" date at the top of this page will always reflect when the most recent changes were made.

We encourage you to review this policy periodically. Where changes are material, we will make reasonable efforts to notify you directly.

12. Contact & Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us:

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

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